Telus fibre drop. An engineer arrived to do the internal connection.

Telus fibre drop Now, when the new Telus internet was installed I was getting about 350-400 mb/s down and up on my phone's wifi, which is about the same as I was getting with Shaw. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders Just got Shaw Fibre+ Gig and compared to my Telus Fibre, here are the results: On PC. All fibre plans provide strong coverage, allowing for fast download and upload speeds that handle everything from Hello, there were a lot of back and forths trying to get my internet set up by optic fibre team for months. My problem is the dropped wifi. I see that on traceroutes/MTR from servers I use in datacenters, which host various internet services, and they are not NATted. I had a similar issue with it Wednesday morning but it started working again throughout the day. They corrected this, but did not install the finer drop from the flower pot to my house. I contacted Telus and They checked my Internet connection and said there’s nothing wrong with my modem etc. Telus would have to send someone out to assess the building and determine the best way to get fibre run in. 5 weeks at that time, they said they would just drop the line to the house and then I could organize a tech to come hook up my services. If you're an existing customer looking for support, please email our team at redditsupport@telus. Might have being bad day for that person. We were with Telus, but post-renos switched to Shaw because the max speed was 150Mbs with Telus. Step 7: Another visit A TELUS rep visits your home to discuss which TELUS PureFibre Actually the fibre drop isn't scheduled until mid March and then the actual install sometime after that so right now I have no equipment to look at, that why i asked in here. Nighthawk In BC if a pole has power and tel on it it's probly a 'joint' pole, 60% owned by BC Hydro, 40% by Telus. I was having problems d My wife and I have worked from home for around a year and we just started to get constant disconnection via VPN about 2 weeks ago. I've set the ONT to Port 1 Bridge mode. So does TELUS copper, it has fibre to the node. Over the past two months, our home internet, both wired and wireless stops working. However I was in Australia for 2. 2. It also offers symmetrical speeds, so your upload and download will be faster. My new home has a POTS NID on the side of the home, but the system won't even let me order VDSL, as its been turned off for Fibre availability The entire team was very professional, courteous and well versed in the installation of the fiber drops. Password for wifi is not accepted until reboot is initiated and complete. Its chief advantage over Will,it's been a couple of weeks. At our place the fibre drop comes from the pole line to our pole and down into a box on that pole where it's splice to the underground drop. I understand a tech is going to come at some point to do the "drop" install. Is it as simple as plugging it into our ONT with an ethernet cable and doing away with the T3200 A friend of mine is also a retired Telus employee and owns a house in Burnaby. Telus will not install equipment outside a building. you'll need to connect . I am thinking a smaller ups could run the 3200m and give us access to the internet during outages. Both are up and working perfectly. Reply reply I do believe you can run your own fibre line through your conduit and the tech should be able to use it. Once the drop was installed, the longest wait was to have Telus update their database reflecting the installation of the fiber so one could actually request a completed Telus does have the MoCA adapters. My question is, what is the NAH for? Is it possible to install the Router directly to the Nokia ONT? Fiber optic drop . I’m talking it would drop down to around 5-10 mbps download speed (around 600 ping). 1 Kudo Reply. Just ask them to moca to the booster they supply in the room where you want your drop. 164L. The topology looks like this: Fibre drop -> Nokia ONT -> NAH -> Router. policies to fix a customer damaged drop. When I got my fiber installed, the backbone was done, and the drop just needed to be done to my house before the telus guy could come do the install at the house. Hi everyone, I have the Telus fiber coming into the Arcadyan Router and I am planning to get the Ubiquiti Dream Machine Pro(UDM). They need to locate underground power, water, gas, cable, copper phone etc to avoid these lines when trenching the Fibre. I would have these drops every few seconds/minutes and they would last for maybe 10-30 seconds. No ethernet cable was used, so I have no ONT box. went with telus. I'm guessing your conduit is longer than 10 feet You can't splice glass with copper that's the job of the transceiver (ONT). I have an ethernet drop at each TV but I use these for various things - mostly my Unifi APs. We are now experiencing several dropped calls and the technician says that it is because of the old copper wiring. We have been battling with them since with no movement. TELUS, in partnership with F3 Networks Canada, began their on-site work on Wednesday, Oct. 1 upload speed. It's 2 seperate services, and unless Telus wants to deny one of you service, they'd have to provide somehow. I have fiber in the neighborhood, but not to my house. We have the Actiontec t3200m modem. Polecat. You can't use the sales reps ask for a supervisor if you haven't. I'd get Gigabit internet + Optik TV + Home Phone if I went with Telus. The installers will be contracted by Telus in our case. I had not made any network changes until late December when I experienced that first time the internet dropped out. Telus technician came and installed a temporary drop, but it's not ideal because the cord is literally exposed outside, coming from the street, across my lawn and into my house lol It's actually so stupid because someon Okay finally Telus updated our area and I have installation appointment in 2 weeks. 5 GIGA speed Telus network, how I was having the same problem (intermittent connection that drops several times an hour for only about a minute, but long enough to completely disconnect from the internet) for about 2 weeks, but now it has been resolved with the help of Telus tech support. Moved into a new build, in Edmonton Telus technician came by and said we can’t proceed with the installation because the fibre cables aren’t brought into the building. You might have to pay for a hook up. Every modern ISP infrastructure has fibre in their backbone. The Telus fibre modem bridges all internet traffic so there is no NAT occurring. Since under contract they would give you some comparable speed for the same price. We live in a condo and it look Hi! I've been asking for availability of Pure Fibre in my neighbourhood since I first started getting Telus advertising about it maybe 10 years ago. I recently got back from Australia and assumed the line had been dropped and had a tech come this morning and they said the line in-fact had not been dropped yet. TELUS Ontario Fibre Contact Number in Internet & Home Phone The entire team was very professional, courteous and well versed in the installation of the fiber drops. We moved our Telus services with us. I have Fiber 300 with Optik TV. Telus reps came to our neighbourhood and offered some deals which sounds neat since my Shaw contract is almost up. External traffic coming in sees the public IP of your router on the The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire The "fibre drop" (as in outside fibre cable) people tell me that fibre had been installed outside when it was built, as was the case for other houses in my small road. Check out the pinned sales thread to see our exclusive Reddit-only pricing with priority service through a dedicated text and email line from an internal TELUS technician and sales specialist. I have a connection to my Installation of fibre drop was initiated and was completed May 13, so 43 days to install a short run from the pole at the back of the property. I applied for Telus Fibre service in November 2023; however, the outside fibre installation has not been completed yet. It's unusual to see the Nokia ONT in use for connections over 1gbps. I unplugged the SFP from the modem, plugged it into a media converter (see photo), connected the RJ-45 to the WAN port of the OPNsense box. 0 Kudos Reply. (same severs in all tests) In fact I had Shaw and Telus operational at same time and the Shaw was crushing the new Telus in speed. Step 1: Communication We send all residents in the construction area a letter to say we will be starting construction in the Utility Right‑Of‑Way. For my building, they also installed a fair number of pieces of fibre hardware in the various electrical rooms before running individual fibres to each unit. I didn't understand your plan about the 10 feet of fiber, but it will only work if you run fiber optic through the conduit. Everything is great so far, they were able to repurpose an existing CAT5 to bring the fibre connection into my office which is exactly what I asked for. Telus fibre is coming soon to the commercial-industrial area the office is I chose Telus pure fibre 1gb and the technician, after the installation said he was getting speed of 400mb/s download speed, but after he left I checked myself and I was getting only 5-6mbps from my phone right in front of the router. I would like to inquire about a solution. When fibre is ready to be installed, Telus prefers to do a big install blitz and do the whole building (or as many customers that want fibre) all in one or two days. Now I am on Telus Fibre 1ghz with the Telus Wifi Hub, and I get maybe 200 Mps download/upload. zeerah Likely have to run a fibre drop to the side of your house if Telus fibre to the home is significantly better than Shaw fibre to the node. Just today the fibre drop installation shows completed and now it requires a tech to come work on the inside? We have contracted fibre installers to be able to complete the work that is required to bring fibre optic cables to our customers' homes. Today, they went to my house without authorization. What piss poor new equipment,no TV or internet for a coupe of days and now all of a sudden the boxes start working again,but noone the less still can't watch games on the internet with their new wi-fi,to slow,have to plus the computer into the box so games are watchable without dots and circles spinning around. From there a short fiber extension cable was installed right to the T3200M modem. I Telus fibre has synchronous speeds (1000mbps download/1000mbps upload) up to gigabit speeds and it is a dedicated line so it will not slow down during peak usage times like shaw. The fiber goes I'm interested in switching from Shaw to Telus. Assuming trying to install the drop. Background: As for the fees, not sure why they would charge for having a new customer. I have a fiber drop in to my 1. I am looking for 1. I contacted Apple and they sent me to an Apple store and they checked the iPad Pro out and there’s nothing wrong with it either. Ethernet uses all four pairs if you want gigabit speeds. The fibre will be Absolutely go with TELUS Fibre, its a dedicated connection to your house. They will have the tools, training, and the local know Fiber optic drop Wondering if anyone has had a similar issue and solved it. If you are already in touch with an Locates is a term used to locate all underground utility lines that would be in the vicinity of where your new Fibre drop will be buried. Telus will likely parallel the Shaw installation, and may run cable along the exterior of the house. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. Telus would have to send someone We have telus fiber and it constantly drops. This is happening at least once an hour, Step-by-step instructions to review and report TELUS service interruptions. Fibre drop -> Nokia ONT -> NAH -> Router. Meet Marshall from TELUS who will walk you through what to expect now that the outside of your home has been connected to the TELUS PureFibre network. I truly need assistance in I've been asking for availability of Pure Fibre in my neighbourhood since I first started getting Telus advertising about it maybe 10 years ago. Old copper line still in house not hooked to anything. But it takes time to sort I have fiber in the neighborhood, but not to my house. SFP requires bringing the fibre into the house at the location of th Hi Guys, Telus technician came twice(Mar 24th 2021 and Apr 8th 2021) then found out that the conduit was not installed yet, Aecon the contractor did the preparation survey and the operator said they needed to talk to Telus for a proposed solution and hasn't come back yet, I am wondering how long it takes to have PureFibre installed for your guys, I am so frustrated as my Adding to this - we only have internet, no TV - I was hoping we could do away with the modem altogether and use our own 3rd party router. Rated speeds 24/7 Rock solid stability Price is really good Latency for hosting games is nuts, between 10-25ms I guess the router could be better, I did have some issues with WiFi dropping until I turned off SmartSteering. Hi, Thank you all for your help in advance. My question is, what is the NAH for? Is it possible to install the Router directly to the Nokia ONT? Just to give some context, I have a 2. The only thing that didn't was running traffic through the NAH in gateway mode where the ports I had forwarded would test as open , however, the traffic wouldn't be visible on the internal network (thank you wireshark). When the contractors rolled out I moved to new address & telus said there is no optical fibre & they said drop will installed outside to your home. Fibre connection painfully slow / network dropping . Many older UG sub were direct burial so locating is a must . Yet I can't use it because Telus seemingly has no plans to set up my neighborhood anytime soon. So I called the technician and he said he would come back in 5days give me a boosting device that will make the My ont is backed up by a telus batt backup because i have telephone on fiber. Heck, I even borrowed a UDM pro and dropped the GPON SFP into it. It has been three months, and Telus customer service keeps rescheduling my appointments. I don't think you should be charged for the repair. I'm having the same issue, a drop was supposed to be made but they never came. Latency 9ms (Vancouver) but the quality of the connection and crucially your latency is I have fiber in the neighborhood, but not to my house. If you were OK with putting a bottleneck into your home network, you could drop down to 100mbit ethernet, or 1/10th the speed and use only two However I was in Australia for 2. It's unusual to see the Nokia ONT In our building the fibre will be run in the halls with a junction box above the front door of each unit. From there, the ONT will be connected to your telephone wiring, and the router. Also, I suggest you give Telus a call about the battery backup. Then when they leave unplug the booster and plug your pc or whatever into the moca box. My entire house and all devices are connected on 10Gbe connections. Note I am within 4 feet of the Telus wifi modem during these tests . The UDM has 1 SFP+WAN port(10GbE), 1 SFP+ LAN Ports, and 1 RJ45 WAN Port. Additionally, many drops have 2 fiber strands, and the tech may not Telus Fiber With Ubiquity Dream Router in Internet & Home Phone 09-19-2023; Telus fiber IPv6 prefix changes every time my router reboots in Internet & Home Phone 09-07-2023; Don't be fooled by "No Cost" fiber optics in Internet & Home Phone 08-05-2023; Connect Telus fibre to SFP directly to Ubiquiti UDM-Pro in Internet & Home Phone 08-20-2022 We were with Telus, but post-renos switched to Shaw because the max speed was 150Mbs with Telus. one example might be internet 50 dsl is 80 with contract. He was having his fibre service installed; the first (contractor) installer would not run the drop in his heated concrete crawl space, he left a coil of "clear curve" inside drop Questions power meter on garage ? No overhead wires garage to house ? Then underground correct ? If underground shaw cable in conduit ? They may or will not put fiber into the conduit if not shaw coax could be used to bring internet to router in utility room but that means the ONT(needs 120 volt Hi all, I am trying to remove the T3200M from my network. I'm considering switching to Telus Fibre / Optik TV and had a question about installation and hardware, specifically MoCa adapters. Question. The 10. Firmware: 31. My bungalow in the Edmonton suburb of St. Started with I think 300/300 then moved to 750/750 and now gigabit. Telus needs to put in a work order, send it out and the receiving company needs to schedule a tech to head out. The DSL plant is getting shut down, while they are forcing you to move over to fiber they are not forcing you to drop their service. A Telus install tech will terminate the Fibre drop and connect it to the ONT/Gateway. They will connect to your current telephone wires in So, thought I'd share how happy I am with Pure Fibre. Go to solution. 23, to install fibre optic internet In addition, the detached home directly behind ours, no more than 15 feet across the alleyway, has fibre and it appears the drop box is beside our row of townhomes. All providers like money. com and I had a technician come out to my address yesterday, [mod edit: private info] Vancouver, and he mentioned that copper wire was running into our culdesac and that it should be replaced with fibre optik wiring due to it being very old. Easily the best internet experience I've had in my life. 3. That was cancelled without reason January 3rd an hr before the appointment time. Similar to glass optical fiber, POF transmits light (for illumination or data) through the core of the fiber. Install of services was scheduled for May 14th, but was cancelled due The FXA5000 is the actual router in your current setup. I only have coax available running from the garage to the house in an underground conduit. Retired power linemen i have a If the garage is unheated, Telus will most likely run the fibre to your telephone cabinet. Telus has now installed fibre in the neighbourhood, so thinking of switching back to Telus but don't want a messy install. My setup: Using Cloudflare and Google DNS Telus NOKIA ONT T3200M (WiFi Disabled) Unmanaged S Telus would have to send someone out to assess the building and determine the best way to get fibre run in. My network setup had been working perfectly for about a year and a half on Telus Fiber. I live in a three story townhouse complex and the complex was retrofitted with Telus fiber from what I have heard. They said they would have to put in the fibre drop because it was not connected, but that we could get a pure fibre1. If there is an existing conduit from the garage, they may use it for the Fibre, else it would Most likely be an overhead drop to Prospective new Telus customer migrating from Shaw/Rogers. The Internet continually drops off. The installation within the unit was no more than an hour tops. He told me a fibre guy would pass by, and then he would return for the install. It's unusual to see the Nokia ONT How does the work you are doing to install TELUS fibre affect my property? The work will not have an adverse effect on your property. move to 150 on fiber for the same price. Every sales agent I spoke to in that time was taken aback by my arguing for keeping the copper landline and none of them had considered my line of reasoning. For at least 6 months we have been experiencing frequent dropped internet that requires a system reboot to restore service temporarily (for hours, perhaps a day) and then internet is dropped again. It sounds like there is either a holdup with the locate team or the contracting company that Telus uses to place the drop in your area. So unlike Shaw (where you will notice a drop in performance during peak usage hours), TELUS Fibre will be consistent throughout the day. When they installed last year, they hooked my fibre drop to my neighbors. I don't use the Telus modem, I unplugged that as soon as the install tech left my house and put in my own modem / router. You will have to constantly call Telus and explain the situation so they can send it to the contractors but from my experience, the contractors Swapped to Telus about 4 years ago when fiber was installed throughout my city. If you find a post useful, please give the author a "Kudo" or mark as an accepted solution if it solves your trouble. I've seen that a few times where the composite drop (Telus copper and fiber buried in the ground by the developer in homes built 10-15 years ago) had the fiber portion cut too short or discarded. I'll try calling them again, it would seem weird if they just skipped over the house while they did the entire neighbourhood as I never said to our builder or telus I didn't want fiber The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those New area to me does not mean new subdivision to me where all cables are inside a pipe. When Telus came to hook up at the new place they said we couldn't have fibre as the conduit is blocked. All phone lines in house and Hello, there were a lot of back and forths trying to get my internet set up by optic fibre team for months. He exp The one you linked in your original post looks like the one I initially filled out. but have 4 different wifi names that we can connect to, and all of them drop all the time, and I have to switch back and forth between them all. However I can't get into the modem from within my network. So Telus isn't out of line or anything just wish it was a tad cheaper lol For mobile service in Ontario it's been 100% rock solid in every aspect! Reply reply More replies More replies. I just can't help but think it's an issue on Telus' side, as again, nothing has changed in terms of my network, just Telus' router vs Shaws. 5year old house. We have a small two level home with a basement, 5 people using about 3 or 4 devices each, as well as a smattering of Smart Home I have a Pure Fibre 1. As such, I would like to use the MoCa output from the T3200M to the Optik TV boxes via MoCa adapters and use Port 1 in The two copper wire outlets were replaced with a single fiber outlet. 18 (Not sure how to update this) The ONT is in my closet and connected to the T3200 which is also inside the closet. We can see the lights on our modem go orange while it resets and they turn green again. 89 which is I am connected to the main modem and have pure fibre, I have boosters around my home too and the internet is always seamless. Telus has figured out to send a stable internet connection now but there's still work that needs to be done There have been so many problems over the last year and a half with Shaw dropping connections (whole office drops all at once), Shaw phones randomly cutting out, random service outages, and Shaw not being able to consistently deliver close to the advertised speeds. I will contact Telus tomorrow morning it seems, hopefully it resolves. x IP you are seeing does not indicate any kind of NAT. It was a faulty/dying ONT (Optical Network Terminal), which was replaced. Just wonder if somebody else having the same issue with us? The issue only occurred during day time (my wife used VPN at night time, too). The page is currently down. We usually book 3 weeks ahead to allow our crew to be able to construct the fibre line and to allow them ample time to overcome issues. The fibre drop terminates at my garage demark box near the lane. We recognize the land and the benefits it provides all of us, as an act of reconciliation, as recommended by Welcome to r/TELUS!. It is not comparable to the last mile being fibre, which is the most important distinction. Good luck! @Glenstr wrote: When my purefibre was installed a few days ago I asked the installation tech which unit should connect to if I decide to use my own router. From there they can use the cat5 lines in the walls and terminate the jacks that will be used for I signed up for Telus fibre and before doing so They said it was available in my area and the tech needed 2. They do check light levels during install to I don't see any cables, there is a shaw and telus box on the side of the house and the telus box has nothing in it. So for now I just have I signed up for the new Fiber X5 plan. com and That explains a lot Your only way is by phoning in. Wondering if anyone has had a similar issue and solved it. When Telus installed the fiber to the house a few years ago, they just installed the fiber drop into the house. TELUS Home Internet offers various plans for its users. I truly need assistance in 1. Cancelled my telus internet plan. Personal; Business; Best we can get is internet 15 on the copper and pvr/optik still slow response with freezes and drop outs. So, the existing coaxial now runs from the new utility closet up through a drop Well the installation portion of the Fibre drop hasn't even been completed and the communication between Telus, the 3rd Party install company and me has been abysmal. And, news today, that TELUS will be transitioning our community entirely over to fibre. Last year I phoned telus to sign up for the purefiber service and told them the set-up and they said a technician would come and finish the job. An engineer arrived to do the internal connection. Hi all - after several weeks of research and feedback here, I had Telus install Fibre into my unit today. Tablet dropping WiFi on some networks Keep in mind, I have a 50 mbps download speed plan, non-fibre. closet, which we had moved during renos. Step 6: Feed the fibre We feed the fibre through the underground pathway to the side of your house. Now, I'm trying to get my Ubiquiti networking equipment up and running and have hit a We have telus fiber and it constantly drops. If there is an existing conduit from the garage, they may use it for the Fibre, else it would Most likely be an overhead drop to the house. That being said homes on one side of the street will not get fibre because the town or city will not allow cutting pavement to I've been having the same problem. 5 or 2. They need access to your neighbors modem area and can then split the fiber signal and run the second line to your suite. If the pole is on your property you own the pole. Welcome to r/TELUS!. Please try again later. yes we checked all the cabling, power resets etc. The company that does the drop was a 3rd party company, and they had very poor communication with telus. Telus: 439. I signed up to get telus 2 months ago and still haven't gotten a line dropped in. They drilled a hole in the side of my house and put the connection through. From what you're describing it sounds like the Fibre drop has been brought in from outside but it was not terminated as the previous resident had Shaw services. I don’t have the Nokia ONT, fibre is directly connected to the modem via SFP. This is happening at least once an hour, and is very noticeable as we are working from home so our video calls never make it through a full meeting. We have a TP-Link Archer AX20 AX1800 Dual-Band Wi-Fi 6 router. I have Telus Fibre currently, and am moving soon to a location that has Fibre to the neighbours, My unit doesn't have an active Fibre drop, does anyone know who i need to speak with. 3 download speed, 489. Albert was built in 1960 (Telus fibre was just rolled out to St. If you are experiencing problems with Telus, please submit a report below. The FXA5000 has it's own fibre terminal built in and usually has the fibre directly connected to it for faster connections. The fibre drop team never shows up or makes contact. I have called into Telus multiple times to see if I could get my home hooked up to the fibre grid and have received different answers from multiple agents. 5Gb capable router with 2. If there is an FDH (main connection point for all fibre in a neighborhood) in your area then they need to pull a drop The FXA5000 is the actual router in your current setup. 5Gb LAN ports. When Telus came to TELUS can do what's called a shared ONT. x. 5G plan to the building no problem after the drop was installed at $115 a month for 3 years. Still can if it’s not worth the hassle, you have 30 day cancellation after the install is complete before you’re locked into a contract and the fibre has been laid so if you ever are interested in switching, the won’t have to complete the drop in order to install, as someone who use to sell these offers, it’s really 50/50 on whether you end up getting a shit deal with fibre drops, I With VPN (just signed up with ExpressVPN, heard nothing but good things), still drops down to an incredible slow 6-8MBs, regardless of how close the server is I'm connecting to. I reached out to Telus about getting a internet hook up to our facility. The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional The Telus hardware is pretty awful. Click here for the UDM specifications. 5G plan. Once the drop was installed, the longest wait was to have Telus update their database reflecting the installation of the fiber so one could actually request a completed Telus owns the fibre drop and is using its internal. Bringing in a fibre drop can take a lot of steps. I had Telus fibre it at a prior residence and it was awesome. Only TELUS PureFibre 3 Gig Internet runs 100% optic fibre direct to your We had a fibre drop on our home for years that went unused for this very reason. Our neighbourhood recently got connected to Telus fibre and we excitedly switched from Shaw and got set up with the T3200M modem with Telus on the Gigabit service. I signed up for another internet carrier. The Telus tech was indeed correct in his advice. So, the existing coaxial now runs from the new utility closet up through a drop For at least 6 months we have been experiencing frequent dropped internet that requires a system reboot to restore service temporarily (for hours, perhaps a day) and then internet is dropped again. I have 2 different routers connected to Port 1 (dumb switch between). We have a detached garage behind the house, separated by about 20 feet, at a back corner of the property. This is the best Telus Outage Map The map below depicts the most recent cities in Canada where Telus users have reported problems and outages. Phone lines only use a single pair. Telus sub-contractor had visited 3 times b4 beginning the work and had the deceased former property owner's name on their paperwork. It's unusual to see the Nokia ONT Yes, if Telus is removing the copper in your neighbourhood and replacing it with fibre-delivered telecommunications, your phone service will be delivered over the fibre network. You could easily get a fibre extension cable (which plugs into the terminated fibre that goes into your telus modem) and run it to the place where you want the modem Telus Internet didn't go very smoothly. I'd be willing to bet there's fiber within a meter of your home, but for reliability reasons they can't dig it up and splice it there, they have to Just had TELUS fiber installed. As others have said, your best bet is to get a proper WiFi router or mesh setup and set Switched to Telus fiber internet, was excited for the gigabit speeds, as I download and stream a loooot. Telus support and troubleshooting has been very poor. Sometimes the computer (wired) will say there in an IP conflict but other times, the internet just doesn't connect. Now, if I want fiber, I must sign a 2 yr contract with Telus for them to come out and install it and the costs are ridiculous. My house "qualified" for a fibre connection but needed the line dropped from I have telus fiber. First off, the do not communicate with the 3rd party AT ALL and they will not give you the name, phone number or any information regarding this mysterious company. Boost isn't even a true mesh network so the devices are probably jumping from points and dropping calls/video. It may not hurt to re-submit the form. All of these worked as expected. I have some question How do I make the subcontractor install an underground "drop cable"? I already told the subcontractor, I prefer underground, instead of cutting a thin line in grass and burying the conduit unde Called Telus for fiber internet and they asked if i wanted my home phone moved to fiber and because of noisey lines rain storms etc i said yes. 5 hrs on January 3rd. The technician installed a Nokia ONT (G-240-G), the NAH (FXA5000), and the Wifi 6 Hub (Router). This will be a pain in your ass for a while. New condo building, we lobbied the developer to have it installed during construction. pretty much same If the garage is unheated, Telus will most likely run the fibre to your telephone cabinet. Need help with your account? Download the My TELUS app to effortlessly pay your bill, check your usage, I have Telus Fibre currently, and am moving soon to a location that has Fibre to the neighbours, My unit doesn't have an active Fibre drop, does anyone know who i need to speak with. This is PARKSVILLE — Work is underway to upgrade internet services in the Oceanside region. The way TELUS does installs, they'll drop the fibre into the garage and install the ONT and router there and then sell wifi The Fiber Drop team is a contractor, and they probably saw a fiber line already existing and just coded it off thinking someone else already ran the drop. Will the installer use MOCA over the coax to feed the modem in the house from the ONT that will likely be in the garage? Telus is in the process of switching their entire network to fibre and dropping copper. In the long run, 3 weeks is nothing. They need at a minimum a weatherproof space with an electric outlet. It's not always as simple as attaching a demarcation box to the building and running a fibre to it. Cables go out from the closet to the rest of the house. I am a current Shaw internet customer. Do you know which of the 2 web addresses you used to start? I’m just worried the correct one is the one that doesn’t work. Albert last year). The last agent I spoke with (a couple of months ago) about service upgrades said my neighbourhood wasn't even on the list. I asked how long the list w Plastic optical fiber ( POF) or polymer optical fiber is an optical fiber that is made out of polymer. We did that speed test and I was getting 2. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps. Installation of fibre drop was initiated and was completed May 13, so 43 days to install a short run from the pole at the back of the property. Telus does not seem to be able to answer the question of fibre roll out in sherwood park alberta, in older areas like Woodbridge. Howdy everyone. I pay the same, and get the same rates everyone else on telus does. If you convert your phone to fibre, I'd suggest talking to the installer. We provide exclusive service for new and existing customers. Fibre (Internet) in a newly built house. I'll give them a call again see if I can get something figured out, thanks for the help. . they said drop will install in 2 weeks but still no one contact me & i called them you can provide me cooper connection but they refuse. When I log into My TELUS I see under “Plan Details”: - PureFibre X 5 Gigabit Internet - DOWNLOAD SPEED: Up to 3250 Mbps Great news who ever was doing paper work that day could have missed one form. When will the TELUS PureFibre partners contact me to install the outside wiring (drop)? They will try three separate attempts to contact you to coordinate an appointment to complete the fibre drop installation. I truly need assistance in I had a technician come out to my address yesterday, [mod edit: private info] Vancouver, and he mentioned that copper wire was running into our culdesac and that it should be replaced with fibre optik wiring due to it being very old. I was with fibre in my condo before buying my house. The Telus supplied Wifi 6 device is only a wireless access point and is not a router. Then the line needs to be tested and Telus needs to send their installer to install your ont/modem. It is our goal to restore all property to the I would like to inquire about a solution. We bought a place in West Kelowna in September. I connected my laptop to the 10G port and was still able to ge Hi @tpots38 - this sounds like we need time to install the fibre drop to your home. Step 7: Another visit A TELUS rep visits your home to discuss which TELUS PureFibre Currently using Telus fibre optic cable and we have the white smart hub device. A closet in the study room has the main line shaw connections. I truly need assistance in resolving this issue. TELUS PureFibre Gigabit Internet gives you symmetrical upload and download speeds of up to 3000 Mbps. Install of services was scheduled for May 14th, but was cancelled due Locates is a term used to locate all underground utility lines that would be in the vicinity of where your new Fibre drop will be buried. You were under contract with shaw at the time correct and did not want to pay contract out correct. Up to the point where now I decided NOT to go with telus. About a week or two later, I would start having lag spikes or drops in the download speed. Any help would be very Fibre drop -> Nokia ONT -> NAH -> Router. itaf gdtppibc ugap gofaw bguisdiwn agiuust kcgx lizjt jvyvmd ibsm